If the PINOY BOSS (PB) wants to make his/her customers happy (or happier), he/she will look for better ways of doing things in the company.
The PB will take a close look at the steps, processes, and procedures being followed by his/her employees for various functions like production, marketing, sales, or customer service.
The PB and his/her employees will work together to discover how to eliminate waste of materials and time, how to produce a better product, how to cover the market more productively, or how to improve response to customer complaints.
Improving processes and procedures is done following a methodology well understood by all concerned employees and aligned with the overall business plan and goals.
If implemented properly, process improvement will result in increased profit, lower cost, better quality of products and services, and happier customers.
